TopWhere do I find my access code?

Your access code is located on your custom catalog. It is a unique code consisting of letters and numbers. You may also use our Art Search to find your art. For instant access to your art, simply scan the unique QR code on your catalog and it will take you the artwork.

TopI keep getting an error when I try to create an account?

Please check to make sure you are registering with a correct access code. The access code consists of a unique combination of 9 letters and numbers.

TopI need help creating my personal account?

If you need help creating your account, we would be happy to set you up. Please fill out a Contact Us form on our website and customer care will email you with instructions.

TopDo I need multiple accounts for each access code/artwork?

No, you do not need multiple accounts to add multiple pieces of art. That is the beauty of your own personal art gallery. You can add as many pieces of art you like. Look for the "find additional artwork" box located on the right portion of your screen. Add the access code in the search box and press the "find artwork" button. The artwork should now be added to your artwork gallery. You may upload art by using our Art Upload feature.

TopHow do I add additional artwork to my gallery?

Look for the "find additional artwork" box located on the right portion of your screen. Enter the access code in the search box. Click the "find artwork" button. The artwork should now be added to your gallery. You may upload art by using our Art Upload feature.

TopMy artwork is upside down or sideways?

If you artwork is upside down or sideways please contact Customer Care by filling out a Contact Us form online so we can fix the artwork to ensure that it will print properly on products.

TopHow do I choose different artwork for different products?

Click on the artwork, in your art gallery, that you want to order from. Press the "start shopping" button to shop custom products with that artwork. When you want to change and shop products with a different piece of art follow the same steps. You may check out in the same order with artwork that is in fundraiser and artwork that is out of fundraiser from a previous season/school year.

TopHow do I share my child's artwork with family members?

To share artwork with family members, click the "share artwork" button located on your gallery page. The button is located under the artwork details. Enter the recipients email address in the pop up box. Press the "send email" button.

TopMay I upload a different piece of artwork?

You may upload art by using our Art Upload feature.

TopHow do I personalize a product?

Click on the image of the product. This will take you to a second screen where you can enter in your personalization text.

TopHow do I see my child's artwork on products?

Click on the image of the product. This will take you to a second screen where you will see your child's image on the product.

TopI cannot see the prices?

Have you created an account? After you create an account, you will see the prices of the products.

TopCan I place two different images on one product?

At this time, we can print only one artwork per product.

TopHow do I purchase a school tile?

If your child's school is participating in the tile wall option, you will have the opportunity to purchase a school tile in your artwork gallery and also upon check out.

TopWhat payments do you accept?

Online we accept most major credit, and debit cards(Visa, Mastercard, Discover). However, we only accept pre-paid cards if they are already registered with the issuer of the card, with an address including zip code.

TopWhere will my order be delivered?

Customer will pay a small processing fee at checkout and the order will ship to the home address of your choice. All orders ship to the home address.

TopDoes my child's school/organization profit from an order made after the fundraiser deadline?

The school/organization benefits from orders made by your fundraiser deadline. You may order after the fundraiser deadline, but it will be a Retail Order and not a part of the fundraiser. 

TopWhat if there is a problem with my order?

Please, report any defects or issues with your order to Customer Care by filling out a Contact Us form online within 30 days of receipt. We replace missing, damaged or mis-produced items.

TopWhat if I received a defective product?

Please report any defects or issues with your order to Customer Care by filling out a Contact Us form online within 30 days of receipt. If S1A makes the error, we will gladly replace the product at no charge.

TopDoes my child's school/organization profit from an individual order?

The school/organization benefits from orders made after the fundraiser deadline is over; however, the school benefits more if the order is made before the order deadline.

TopHow do I purchase products with a new piece of art?

You may upload art by using our Art Upload feature. Please enter the artist's school name, and state; if you make your order before the fundraiser deadline, your school will benefit from your order.