TopWhere do I find my access code?

Your access code is located on your custom catalog. It is a unique code consisting of letters and numbers. You may also use our Art Search to find your art.

TopI keep getting an error when I try to create an account?

Please check to make sure you are registering with a correct access code. The access code consists of a unique combination of 9 letters and numbers.

TopI need help creating my personal account?

If you need help creating your account, we would be happy to set you up. Please click Live Chat or call us at 888.332.3294

TopDo I need multiple accounts for each access code/artwork?

No, you do not need multiple accounts to add multiple pieces of art. That is the beauty of your own personal art gallery. You can add as many pieces of art that you would like. Look for the "find additional artwork" box located on the right portion of your screen. Add the access code in the search box and press the "find artwork" button. The artwork should now be added to your artwork gallery. You may upload art by using our Art Upload feature.

TopHow do I add additional artwork to my gallery?

Look for the "find additional artwork" box located on the right portion of your screen. Enter the access code in the search box. Click the "find artwork" button. The artwork should now be added to your gallery. You may upload art by using our Art Upload feature.

TopMy artwork is upside down or sideways?

If you artwork is upside down or sideways please contact Customer Care at 888.332.3294 so we can fix the artwork to ensure that it will print properly on products.

TopHow do I choose different artwork for different products?

Click on the artwork, in your art gallery, that you want to order off of. Press the "start shopping" button to shop custom products with that artwork. When you want to change and shop products with a different piece of art follow the same steps. You may not check out in the same order with artwork that is in fundraiser and artwork that is out of fundraiser from a previous season/school year. Those transactions will have to be made separately.

TopHow do I share my child's artwork with family members?

To share artwork with family members, click the "share artwork" button located on your gallery page. The button is located under the artwork details. Enter the recipients email address in the pop up box. Press the "send email" button.

TopMay I upload a different piece of artwork?

At this time, we do not have the capability to accept images that are uploaded to our site. We are working on providing this feature in the near future. In the meantime, click HERE to view instructions on how to order from new artwork. Please include the artist's school name, so we can make sure they benefit from your order. Mail in the completed order form with the new artwork using a traceable carrier such as U.P.S. or Fed-Ex. (We do not recommend that you ship via U.S.P.S.) You may upload art by using our Art Upload feature.

TopHow do I personalize a product?

Click on the image of the product. This will take you to a second screen where you can enter in your personalization text.

TopHow do I see my child's artwork on products?

Click on the image of the product. This will take you to a second screen where you will see your child's image on the product.

TopI cannot see the prices?

Have you created an account? After you create an account, you will see the prices of the products.

TopCan I place two different images on one product?

At this time, we can print only one artwork per product.

TopHow do I purchase a school tile?

If your child's school is participating in the tile wall option, you will have the opportunity to purchase a school tile in your artwork gallery and also upon check out.

TopWhat payments do you accept?

Online we accept all major credit, debit, and registered prepaid credit cards (Visa, Mastercard, Amex, Discover). On the paper order form we accept cash, checks, and money orders payable to Square 1 Art.

TopCan I ship my order to a different address besides the school?

Yes. You will be given the choice at checkout to pay a small ship fee and then the order will ship to the home address of your choice.

TopDoes my child's school/organization profit from an individual order?

The school/organization does benefit from individual orders. Not as much as they do during the fundraiser.

TopWhat if there is a problem with my order?

Please, report any defects or issues with your order to Customer Care at 888.332.3294 within 30 days of receipt.

TopWhat if I received a defective product?

Please, report any defects or issues with your order to Customer Care at 888.332.3294 within 30 days of receipt. If S1A makes the error, we will gladly replace the product at no charge.

TopDoes my child's school/organization profit from an individual order?

The school/organization does benefit from individual orders. Not as much as they do during the fundraiser.

TopHow do I purchase products off of a new piece of art?

Click HERE to view instructions on how to order from new artwork. Please include the artist's school name, so we can make sure they benefit from your order. Mail in the completed order form with the new artwork using a traceable carrier such as U.P.S. or Fed-Ex. (We do not recommend that you ship via U.S.P.S.)